Calls to improve staffing levels in ‘failing’ aged care system

New research has confirmed the sector is chronically understaffed, which GPs say is affecting quality of care. The study, commissioned by two of Australia’s largest aged care unions and undertaken by academics from the University of New South Wales, Macquarie University and RMIT, describes an environment in which care workers are set very strict time limits for tasks, with no time allocated for social and emotional care. According to the report, 87% of care workers…

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The value of patient feedback

The value of patient feedback Dr Ken McCroary has found the process of collecting and assessing feedback has benefited not just his patients, but his entire practice. Collecting patient feedback to benefit your patients and practice. Collecting patient feedback is an important component to meeting the RACGP Standards for general practice (the Standards). But to Dr Ken McCroary, Vice Chair of the RACGP Expert Committee – Standards for General Practices, it is about much more. ‘[Patient feedback]…

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